How do online reputation management methods differ from traditional PR?

Traditional PR methods, that is, public relations, are no longer enough to create a positive image among customers, partners and the public. Most potential customers first look for information about the company on the Internet and form an opinion about it based on publicly available materials. Thanks to the SERM and ORM tools, you can create a positive information field around a company, brand or person on the Internet.

What countries do you work with?

SERMPRO provides a full range of protection, management and reputational services worldwide. Contact our manager to clarify all the details of your specific case.

How is the work strategy developed?

We analyze reputation in the network, identify zones of reputational risks and identify sources of negativity. After analyzing all the collected data, we develop an optimal strategy for managing online reputation and combating negativity.

I have a marketing department. Can you cooperate with them in your work?

Our work will be much more effective if we cooperate with your marketing team. In particular, when working with reviews, such cooperation is simply necessary, since your specialists are well acquainted with the specifics of your company and know its target audience.

Do you delete reviews?

Yes. However, not every review needs to be deleted. First, you should understand the reasons for publishing such comments, and only then respond to them. Since the processing of negative reviews should be operational, we are ready to develop a strategy for action in such cases.

What do you want your clients to know?

After carrying out SERM work, TOP search results will be filled with natural links to real sites. If you need to create new content, we will work with you or your team to ensure that the content truly represents your company.